Refund Policy

Because Kuvande is a multi-vendor marketplace, refunds and returns are handled by each store according to their own policy. This page explains how it generally works and how to get help.

Requesting a refund or return

• Contact the store directly from its page or your order details as soon as possible.
• Have your order reference ready so the store can locate your purchase.
• Explain the issue clearly and include photos where relevant.

When refunds usually apply

• An item arrived damaged, faulty, or significantly not as described.
• The wrong item was delivered.
• An order could not be fulfilled by the store.

Processing

Approved refunds are issued through the original payment method or as agreed with the store. Timelines depend on the payment provider and the vendor’s policy.

Need help?

If you cannot reach a store or resolve an issue, contact Kuvande support and we’ll do our best to help mediate.